How wines are shipped to us…

·         All wines we purchase in Europe are shipped to us in temperature controlled containers.  Our facility is maintained at 55-57 degrees Fahrenheit year round.

How we ship wines to you…

·         Although you may select a shipping method while placing your order, we will not ship unless advised either by phone or Email. This policy is in place to ensure that temperatures are conducive when shipping, and that a person 21 years or above will be available to sign for the package.

·         We monitor the conditions in Chicago and do not recommend shipping if temperature exceeds 75 degrees, or is below 32 degrees. However, it is the customers’ responsibility to monitor the weather along the path in which the wines may travel to ensure it is safe to ship. When the weather is conducive, please contact us at shipping@tcwc.com or call 630-594-2972 and we will be happy to prepare your wines.

·         Shipping charges will be billed on the day of shipment.  We do not mark up shipping costs – the incentives we receive from the carriers are passed on to you. Likewise with shipping materials. You are invoiced for the combined cost of these items.

·         The approximate cost to most points in the U.S.A. via UPS Ground is $40 to $50 per case of 12 750ml bottles. With the rising cost of fuel, shipping only a single bottle via UPS Ground can cost up to $25.  For this reason, we highly encourage you to consolidate purchases or review our offers to fill-out full cases in order to reduce shipping costs. UPS 2-Day service is approximately $90 to $120. per case and UPS overnight service is approximately $140 to $160. per case. These are estimated figures, and as all carriers have frequent fuel surcharge increases rates may change. Please contact us to get an exact quote.

·         For larger shipments, shipping by trucking line may be more cost effective. Shipping by truck is usually worth considering for shipments of 15 cases or more.  These shipments are palletized allowing your wines to remain securely in the original wood cases as well.  Also, temperature controlled shipments can be arranged.

·         Please note when arranging shipping that none of the carriers will honor insurance claims based on temperature related damage. They will only cover loss or breakage. This is why we strongly recommend shipping in the spring or fall when conditions are favorable.

·         If Fed Ex is your desired carrier please be aware that they classify wines as “fine art” and will most likely not reimburse if there is loss or breakage.

·         FedEx Ground shipments must be arranged at least 1 day in advance.

·         It is the customer’s responsibility to research their state’s laws and procedures regarding wine shipments.

Storage...

·         We offer 90 days free storage.  If wine is purchased on a pre-arrival basis, the 90 day period is based upon the date the wine arrives in our warehouse (an email notice will be sent upon the arrival of your wines).  We offer some flexibility on extending this free storage period if temperatures are not conducive for shipping.  Our storage fee is $15.00 per case or partial case per six months.  Insurance is additional.  Also, we will remind you via e-mail that you have wines in storage prior to invoicing you for storage fees.